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Technical Support & After-Sales Service(images 1)

We support customers during the early stage of project planning by providing technical recommendations based on application requirements, voltage levels and operating conditions.

Support Includes

Transformer Selection Technical

Specification Review

Load Analysis Support

Voltage & System Configuration

Application Recommendations

Technical Support & After-Sales Service(images 2)

Complete technical documentation is provided to support project approval, installation and commissioning.

Documents Available

Technical Datasheets

General Arrangement Drawings (GA)

Electrical Drawings

Test Reports

Quality Certificates

Operation & Maintenance Manuals

Packing Lists

Technical Support & After-Sales Service(images 3)

Our team provides technical guidance to ensure proper installation and commissioning of transformers at site.

Support Includes

Installation Instructions

Site Preparation Requirements

Connection Guidance

Pre-Commissioning Inspection

Energization Support

Troubleshooting Assistance

Technical Support & After-Sales Service(images 4)

PBefore shipment, each transformer undergoes comprehensive testing according to project requirements and international standards.

Testing Support

Routine Tests

Type Tests

Special Tests

Customer Witness Testing

Third-Party Inspection

Global Transformer Projects

Indonesia:Palm Oil Processing Plant
Indonesia:Palm Oil Processing Plant
1250kVA Oil Immersed Transformer for Palm Oil Plant. Ensuring stable and reliable industrial power supply

Project TypeIndustrial Power DistributionProductOil Immersed Distribution TransformerSpecification Capacity: 1250 kVA Voltage: 20kV / 0.4kVApplicationPower supply for palm oil processing equipment and factory distribution systems.

Philippines–Residential Distribution
Philippines–Residential Distribution
100kVA Pole Mounted Transformer installed for residential distribution network expansion

Project TypeUrban Power DistributionProductPole Mounted TransformerSpecificationCapacity: 100 kVA Voltage: 13.2kV / 230VApplicationSupporting residential communities and public utility power distribution.

Vietnam–Industrial Park Expansion
Vietnam–Industrial Park Expansion
2500kVA Dry Type Transformer delivered for reliable power supply in an industrial park

Project TypeIndustrial InfrastructureProductDry Type TransformerSpecification Capacity: 2500 kVAVoltage: 22kV / 0.4kVApplicationReliable power supply for manufacturing facilities and production lines.

Thailand – Solar Power Plant
Thailand – Solar Power Plant
5MVA Solar Step-up Transformer designed for utility-scale photovoltaic power generation

Project TypeRenewable EnergyProductSolar Step-up TransformerSpecification Capacity: 5 MVA Voltage: 33kV / 0.8kVApplicationGrid connection for utility-scale photovoltaic power generation.

Kenya – Distribution Network Project
Kenya – Distribution Network Project
50kVA Pole Mounted Transformer supporting rural electrification and community power access

Project TypeDistribution Network ExpansionProductPole Mounted Distribution TransformerSpecification Capacity: 50 kVAVoltage: 11kV / 415VApplicationImproving electricity access in rural communities.

Nigeria – Commercial Complex
Nigeria – Commercial Complex
1000kVA Pad Mounted Transformer installed for a commercial complex distribution system

Project TypeCommercial Power SupplyProductPad Mounted TransformerSpecificationCapacity: 1000 kVA Voltage: 11kV / 415VApplicationPower distribution for shopping centers and commercial buildings.

Saudi Arabia – Industrial Facility
Saudi Arabia – Industrial Facility
20MVA Power Transformer manufactured for stable power supply in an industrial facility

Project TypeIndustrial Power SystemProductPower TransformerSpecification Capacity: 20 MVA Voltage: 110kV / 13.8kVApplicationSupplying stable power for industrial production and heavy equipment.

Tanzania – Water Treatment Plant
Tanzania – Water Treatment Plant
1600kVA Oil Immersed Distribution Transformer supplied for a municipal water treatment plant

Project TypeMunicipal InfrastructureProductOil Immersed Distribution TransformerSpecification Capacity: 1600 kVA Voltage: 33kV / 0.4kVApplicationEnsuring reliable power for water treatment and pumping systems.

After-Sales Service


Reliable Support After Delivery


Our commitment continues after shipment. We provide ongoing technical assistance to help customers maintain safe and efficient transformer operation.

Spare Parts Support

We provide original spare parts and replacement components to support long-term equipment maintenance.

Bushings

Temperature Indicators

Protection Devices

Sealing Components

Customized Components

Monitoring Accessories

Remote Support

Our engineers provide timely technical support through remote communication channels.

Operation Guidance

Fault Analysis

Technical Consultation

Maintenance Recommendations

Maintenance Guidance

We provide recommendations for proper transformer operation and preventive maintenance to improve equipment reliability and service life.

Routine Inspection

Oil Testing Recommendations

Temperature Monitoring

Maintenance Schedule

Operation Advice

Technical Support & After-Sales Service(images 5)

Frequently Asked Questions

Technical Support & After-Sales Servic

1. Do you provide technical support after transformer delivery?

Yes. We provide continuous technical support after delivery, including installation guidance, operation consultation, troubleshooting assistance and maintenance recommendations.

Our engineering team works with customers to help ensure reliable transformer operation throughout the service life.

2. What technical documents are provided with the transformer?

We provide complete technical documentation according to customer and project requirements.

Documents typically include:

Installation Instructions

Technical Datasheets

General Arrangement Drawings

Wiring Diagrams

Test Reports

Quality Certificates

Operation & Maintenance Manuals

3. Do you provide installation and commissioning support?

Yes. Our engineers provide remote technical support for operation questions, troubleshooting and maintenance consultation.

Customers can contact our technical team for assistance with transformer-related technical issues.  

4. How do you support customers if a transformer has an operating problem?

When technical issues occur, our engineers analyze the situation based on customer feedback, operating conditions and available technical information.

We provide troubleshooting recommendations and work with customers to identify practical solutions.

Contact to purchase

Submit the form and a product manager will contact you within 24 hours.
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